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Navy Gateway Inns and Suites - JBPHH (Pearl Harbor Side - Arizona Hall)

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Installation Listings

Installation Listing Category

Geographical Address

Duty Station (or best approximation)
Public Address
Joint Base Pearl Harbor-Hickam (Pearl Harbor Side) Arizona Hall Front Desk 1623 Battleship Drive JBPHH, Hawaii, 96860
Postal Code

Contact Info

DSN: (315) 473-5983
Main: (808) 800-2337
Operating Hours
Check-in 3 p.m. Check-out 11 a.m.

Navy Gateway Inns and Suites

Who can stay in NGIS?

NGIS facilities are for authorized military travelers, DoD civilians, and contractors on official travel orders to Joint Base Pearl Harbor – Hickam (JBPHH). Active duty military and their dependents on leave, along with retirees may stay on a space-available basis.

Making Reservations

All military travelers on orders, destined to JBPHH, should contact NGIS for reservations as soon as their travel dates are known. Individual travelers may log-in to the link below to make on-line reservations or should call 1-877-NAVYBED (628-9233). The local reservations office number for group reservations is (808) 448-5888.

For Navy-funded travel, the official Navy’s travel policy requires personnel to obtain all travel arrangements through their local servicing Commercial Travel Office (CTO) whenever possible. If a traveler only requires NGIS reservations (no commercial air needed), please call SATO’s Navy Central Housing Reservations Desk at 1-800-576-9327.

Reservists not supported by a local Commercial Travel Office should call the SATO desk in New Orleans at 1-800-576-9327 during normal business hours.

For commercial travel emergencies, please contact SATO at 1-800-359-9999.

For other travelers, such as contractors on Invitational Travel Orders (ITO), Non-appropriated Fund personnel, and official travelers from other services, please call local our reservations office at (808)448-5888.

Travel Space Available

Military travelers not on official orders (including retirees) may be lodged on a space-available basis. Reservation requests for Space "A" travelers are being accepted 14 days prior to arrival for a maximum of 7 days, provided space is available. The reservation may be extended for one additional week if subsequent occupancy projections allow.

ADA Rooms

Several of our facilities offer rooms which meet requirements of the American with Disabilities Act (ADA). Please ensure special needs are identified when making reservations.

Front Desks:

Location: Makalapa VOQ, Luapele Road, Pearl Harbor, Hawaii 96860, Bldg. 372 Phone: (808) 421-4911    Fax: (808) 428-2608

Location: Lockwood Hall, 1075 North Road, Pearl Harbor, Hawaii 96860, Bldg. 662 Phone:(808) 421-5400    Fax: (808) 473-3563

Location: Arizona Hall, 1075 North Road, Pearl Harbor, Hawaii 96860, Bldg. 1623 Phone: (808) 421-6113    Fax: (808) 473-0688

Location: Royal Alaka`i (Hickam), 15 G Street, JBPHH, Hawaii 96853, Bldg. 1153 Phone: (808) 448-5974 or (808) 260-1212    Fax: (808) 448-5999

Temporary Lodging Allowance (TLA) If on-base lodging is unavailable, secure a non-availability letter from the NGIS prior to making a reservation at TLA approved hotel. Click here for a list of TLA approved hotels. Be sure to confirm the maximum daily amount allowed for TLA prior to booking a hotel. TLA rates are based upon the member’s status, single/married, and number/age of dependents. Dependents must be command sponsored to receive TLA entitlements.

NGIS has a limited number of rooms for families and also some “pet-friendly” rooms. Contact NGIS Royal Alaka`i, Joint Base Pearl Harbor-Hickam at (808) 448-5400 or DSN (315) 448-5400 for availability and reservations.


All NGIS facilities offer TV's, microwaves, coffee service, cable, and a convenient location.


NGIS customers consist of active duty TDY and PCS personnel, hospital patients, Air Guard, reservists, and retired personnel on leisure travel and their respective family members.


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