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Directorate of Personnel and Family Readiness - Joint Base Lewis McChord

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Logo of Joint Base Lewis McChord in Tacoma, Washington State
Military Family Flyer in Tacoma, Washington State
DPFR Campaign in Tacoma, Washington State

Installation Listings

Installation Listing Category

Geographical Address

Duty Station (or best approximation)
Public Address
2150, Pendleton Avenue, Hillside, Joint Base Lewis-McChord, Pierce County, Washington, 98433, United States of America

Contact Info

Operator: 357-1110
+1 (253)967-7166 | Base Operator: +1 (253) 967-1110
Operating Hours
Waller Hall will close at 3:30 p.m. daily for cleaning until further notice. Monday 7:30am-3:30pm Tuesday 7:30am-3:30pm Wednesday 7:30am-3:30pm Thursday 7:30am-3:30pm Friday 7:30am-3:30pm Saturday Closed Sunday Closed Federal Holidays Closed

Start with us! With an extensive menu of programs and multiple locations to serve you, the Directorate of Personnel & Family Readiness is here to ensure Service members and their Families, Retirees, and DoD Civilians have all the tools to successfully navigate the military life and beyond.

Call 253-967-7166 to connect with a Community Information Specialist

Looking for ACS Services or the A&FRC?

You've come to the right place.
In 2017, Army Community Service (ACS),  the Directorate of Human Resources (DHR), and the Airman & Family Readiness Center (A&FRC) on JBLM were consolidated into one organization - the Directorate of Personnel & Family Readiness (DPFR). We offer all the same programs and services, with expanded service delivery in multiple locations across the installation.  

What We Do

DPFR helps Service members and their Families maintain mission and Family readiness by promoting and teaching resiliency, stability and self-reliance. We provide programs and resources for Service members (all branches, including  National Guard and Reserve), their Families, retirees and DoD civilians.

Welcome to your JBLM Adventure!

Please note:

Beginning in December, Welcome to your JBLM Adventure will be conducted twice a month:

►One in-person session on the first Tuesday9:30 - 10:30 a.m. at the Grandstaff Library

►One virtual session on the fourth Tuesday: 4:00 - 5:00 p.m. via Facebook Live at fb.com/jblmdpfr

Click -HERE- to see the new flyer


Visit the Grandstaff Memorial Library on JBLM Main every Tuesday at 9:30 a.m. for "Welcome to Your JBLM Adventure!".  This event helps those new to JBLM learn about important programs and services on the installation, as well as information on #JBLMSoundLiving in the Pacific Northwest. No registration required, just show up!

After the briefing, join us for a bus tour of JBLM Main & North.  Transportation provided, tour lasts approximately one hour.

No childcare?  Children are welcome at both the briefing and on the bus tour!

JBLM Sound Summit


The JBLM Sound Summit is a forum where you can hear about what's happening on the installation, as well as important information from our community partners.

Each month is a different theme based upon resiliency topics and making the most out of being stationed in the beautiful Pacific Northwest.

To learn more, visit the JBLM SOUND SUMMIT page

Community Resource Guide

Community Resource Guide

The Community Resource Guide contains a list of resources available to members of the JBLM community. It does not provide exhaustive information about each resource. Instead, it provides just enough information for you to quickly determine what resources are available to serve your needs.

DPFR Services - By Location

Waller Hall 2140 Liggett Ave., JBLM Main

Our primary DPFR hub on JBLM Main. New to JBLM and not sure where to go?  Visit our Family Programs office in Room 400.  Services at this location include:

DPFR McChord 100 COL Joe Jackson Blvd., JBLM McChord Field

Our primary hub on JBLM McChord Field.  Known on most Air Force Bases as the Airman & Family Readiness Center (A&FRC). Services at this location include:

Family Resource Center 4274 Idaho Ave, JBLM Main

The Family Resource Center is one of the main training locations for DPFR Family programs, and is available for JBLM Units and Organizations to reserve on a space-available basis for events, meetings, and ceremonies.   DPFR services at this location include:

Armed Forces Family Action Plan (AFFAP) Armed Forces Family Team Building (AFFTB)
Installation Volunteer Corps DPFR Marketing Office

Please note:  As of March 2020, the FRC is temporarily unable to take reservations at this time. We will update this message when availability is restored.  If you have any questions, please contact 253-967-9496.

Hawk Career Center 11577 41st Division Dr., JBLM North

A one-stop-shop for all things Employment. Whether you're a Service member transitioning out of active service, or a Miiltary Spouse seeking job search assistance, you'll find it at the Hawk. Services at this location include:

Career Choice Financial Counseling Community Information Services
Employment Readiness Program Servicemember for Life - Transition Assistance Program (SFL-TAP)

Service Member & Family Assistance Center (SFAC) 9059 Gardner Loop., JBLM Main

The SFAC helps meet the unique needs of wounded, ill and injured Service members and their Families as they heal and prepare for transition back to their military career or into the civilian workforce. Services at this location include:

Career Skills Program Community Information Services
Exceptional Family Member Program (EFMP) Education Services
Financial Readiness Program Military Personnel Services (Human Resources)

Stone Education Center 6242 Colorado Ave., JBLM Main

Home of the Army Continuing Education Services (ACES) program on JBLM, which provides education advising services to Service members, Families, DoD Civilians, Retirees, and veterans. Additional Services at this location include testing, language testing, GoArmyEd and college support, TA and VA benefits assistance and employment opportunities.

The following colleges have offices on site:

Brandman University Central Texas College
Central Washington University Pierce College
St. Martin's University University of Maryland - University College

Note:  The McChord Field Education & Training Center provides support to Air Force Service Members and their Families.  Visit their website -HERE-

Bldg. 2008 2008-B N. 3rd St., JBLM Main

Services available at this location are the Employee Assistance Program (EAP), Drug Testing & Deterrance.

DPFR Services - Alphabetical Listing

DPFR Sponsored Programs & Initiatives

Parent/Child Activity Center

Escape Zone 841 Fairway Rd., JBLM McChord Field

The Escape Zone offers parents and their children ages 5 and younger a place to learn and play together. Learn to socialize and have fun with this FREE program on McChord Field.


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